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PRODUCT INFORMATION Products of Intershu Online and its brands are sold in the United States and in more than 100 countries worldwide through retailers, distributors, and licensees. Availability of any products displayed or described in this site is subject to the supply of each retailer, distributor, or licensee. All descriptions of products are subject to change at any time without notice at the sole discretion of Intershu Online. TRADEMARKS Unless otherwise indicated, all product and service marks and logos displayed on our Site are subject to the trademark rights of Intershu Online. FORWARD-LOOKING STATEMENTS The contents of our Site may contain forward-looking statements that are based on management’s beliefs, assumptions, current expectations, estimates and projections about the footwear industry, the economy, and about Intershu Online itself. Words such as “anticipates,” “believes,” estimates,” “expects,” “forecasts,” “intends,” “is likely,” “plans,” “predicts,” “projects,” or variations of such words and similar expressions are intended to identify such forward-looking statements. These statements are not guarantees of future performance and involve certain risks, uncertainties, and assumptions (“Future Factors”) that are difficult to predict regarding timing, extent, likelihood and degree of occurrence. Therefore, actual results and outcomes may materially differ from what may be expressed or forecasted in such forward-looking statements. Furthermore, Intershu Online undertakes no obligation to update, amend or clarify forward-looking statements, whether as a result of new information, future events or otherwise. Future Factors include, but are not limited to, uncertainties relating to changes in demand for Intershu Online’s products; changes in consumer preferences or spending patterns; the cost and availability of inventories, services, labour and equipment furnished to Intershu Online; the degree of competition by Intershu Online’s competitors; changes in government an en-US. DELIVERIES Once an order is invoiced and dispatched you will receive an email with tracking details and an easy step link to track your parcel. Delivery will take place within 3-5 working days for main city centres and within 5-7 working days for outlying areas from date of dispatch. Main Centres (Bloemfontein, Cape Town, Durban, Johannesburg, Pretoria and East London) Outlying areas – All regional areas Intershu Online (Pty) Ltd is unable to guarantee that all orders will be delivered within the stipulated time frame as some factors are beyond our control. Delivery is during office hours only, to either a work or home address. Kindly note that we deliver via courier company please note that we do not deliver to PO boxes or Private bags. All items carry a delivery fee of R99.00 incl. VAT per item. Orders over R700 have no delivery fee. Intershu Online (Pty) Ltd shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. If you are unavailable to take delivery or collection, the courier company will attempt to call you to arrange another delivery. Should the courier company not be able to deliver for a second time, the purchase will be returned to Intershu Online (Pty) Ltd. Any re-delivery will carry an additional delivery fee of R99.00 incl. VAT per item. Intershu Online (Pty) Ltd will only deliver within South Africa. To track a delivery, you can contact customer services at Intershu Online (Pty) Ltd (011) 345 8223 RETURNS / EXCHANGES Any returns / exchanges carry a collection fee of R99.00 incl. VAT which will be deducted from the credit amount. You can return the order at your own cost via courier service. Intershu Online (Pty) Ltd shall not be liable for any losses, liabilities, costs, damages, charges, or expenses arising out from a return not being delivered to us. Exchanges are made via coupon code which will be sent to the customer once the parcel has been returned and inspected and will be less the R99.00 collection fee. Refunds are made via EFT and processed every Friday, therefore depending on when the parcel is returned, the refund will be made the following Friday. Street address: • Intershu Online (Pty) Ltd • S&J Industrial • 143 Ganymede, • Jupiter EXT.9 • Jupiter • Johannesburg • 2094 A re-delivery fee of R99.00 incl. VAT is charged for any delivery of replacement shoes. This needs to be paid before the order is dispatched. Please do NOT pay the courier directly. Refunds will only be offered for items paid for by direct deposit or credit card transaction. Credit notes will be offered in lieu of any items purchased using any other payment method. Unworn items can be returned to Intershu Online (Pty) Ltd within seven days of receiving the item for a refund. The item must be returned in its original packaging. Delivery charges are non-refundable. All returns need to be in the original packaging. DEFECTIVE PRODUCTS Intershu Online (Pty) Ltd ensures that all products are of high quality when they are shipped to customers. Should it happen that your item is defective, it can be returned in line with the terms and conditions of the company polices. Intershu Online (Pty) Ltd offers a 6-month workmanship policy on all footwear, luggage, and accessories. Returns or exchanges on defective goods will be accepted up to 6 months after purchase provided that the goods have been used for their intended purpose and they have been cared for according to any instructions that accompanied the goods. The duration for such a return is the same as any other return which is up to 10 days after the item was received. A replacement item will be sent to the customer, accordingly, provided stock is available. Should it happen that we are out of stock, then you will be contacted by Customer Services, and you will be provided with a full refund/credit. A collection fee is not charged on defective products. CANCELLATIONS Orders can only be cancelled if the stock has not been dispatched. Once the stock has left with the courier, we are not able to accept a cancellation. VOUCHERS AND COUPONS • Vouchers and coupons cannot be used in conjunction with any other promotion. • Vouchers and coupons are transferable only once but are not redeemable for cash. • If your voucher or coupon is lost or stolen, a replacement will not be issued without proof of purchase. • Any refund paid out against the use of a voucher or coupon will be paid to the person who paid for the voucher. • Voucher and coupon purchases cannot be cancelled. • Vouchers and coupons can only be used against an online purchase, not at brick-and-mortar stores. REVIEWS At Intershu Online (Pty) Ltd we value our customer’s input. Please feel free to rate and review all products and services. Comments can be sent to online@shoes.co.za CONTACT US We are working hard to address the queries coming through our call centre. Because of the high volume, you may experience delays. Thank you for bearing with us. Monday – Friday: 08:00 – 16:30 Saturday: Closed Sunday: Closed Public holidays: Closed Phone us: (011) 345 8223

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